Our goal is to provide quality products and the best service… May 29, 2009

Our goal is to provide the best quality products with great service.  We offer “white glove” delivery service for all large furniture items;  Living room sets, large sofas and sectionals, large dining rooms sets and bedroom sets at no additional cost! Free!

Large furniture item(s) (i.e. bedroom sets, dining room sets, sofas, etc.) are shipped by HomeDirect USA.

HomeDirectUSA is the highest-volume, fastest-growing delivery company in North America, transporting large consumer products to any home or business in the United States and Canada

Oversized items, such as sofa sectionals, sofa sets and home theater seats, are shipped through freight companies. Most freight shipments take 10-14 business days to deliver after they leave our warehouse, if there are no exceptional situations. It may take longer to ship to remote or rural areas.

Once a shipment is ready for pick up by HomeDirectUSA they will transport it to one of their distribution centers and contact the consumer by phone to schedule delivery.

 

White Glove Delivery: This service covers inside placement of your shipment up to two flights of stairs, unpacking the items, debris removal, and up to 15 minutes assembly without tools.

 

There are situations in which a consumer can incur shipping costs and we have a list of some common occurrences but the list is not inclusive.

 

Time Stop: If you request a delivery during a specific time window, there will be extra charges, which usually range from $100 – $200.

  

Storage Fee: If the freight company is not able to reach the recipient within 72 hours after their first phone call, or if the freight company has to hold the item, the recipient will be subject to storage fee. The charge may differ area by area, and most of the time it is $10 per day.

 

Redelivery Charge: Redelivery charge applies when the first appointed delivery attempt is not successful, for reasons such as absence of the recipient. If the freight company will need to make another delivery attempt, there will be a redelivery charge that is usually within the range of $50 – $100.